Terms & Conditions

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Reaper House Fitness — Terms of Service These Terms of Service ("Terms") govern your use of the Reaper House Fitness app, currently operating out of 880 Page Street, Unit 2, Manchester, New Hampshire 03109 (a temporary location, subject to change). By creating an account or using the app, you agree to these Terms. They cover your account and use of the app — booking classes, credits, and payments. They do not cover the physical risks of participating in our classes; that is addressed separately in the Waiver, Release of Liability, and Assumption of Risk you accept at signup (see Section 9 below). 1. Eligibility and accounts You must be at least 13 years old to have an account. Members between 13 and 17 may only have an account created for them by a parent or legal guardian, who is responsible for the account and for accepting these Terms and the waiver on the member’s behalf. You’re responsible for the accuracy of the information you provide and for keeping your login credentials confidential. One account per person; staff accounts are provisioned directly by gym administration and are not self-serve. 2. Class credits and PT session credits Class credits and Personal Training (PT) session credits are two separate balances, each redeemable only for the corresponding service (group classes or personal training sessions). Credits are tied to your account, are not transferable to another person, and do not expire under normal use. Booking a class deducts one class credit at the time of booking; joining a waitlist does not. Cancelling a confirmed booking returns the credit to your balance. There is no in-app booking for PT sessions — you arrange these directly with gym staff, who deduct a session credit once it occurs. 3. Payments and billing Credits are purchased through the app via Square, our third-party payment processor; we accept the payment methods Square makes available at checkout. Prices are as shown at the time of purchase and may change going forward. All sales are final except as required by applicable law or at the gym’s discretion; contact us if you believe a charge was made in error. We do not currently offer recurring/subscription billing — every purchase is a one-time transaction for a fixed package of credits. 4. Booking conduct Please cancel a booking you can’t make as soon as you know, so the spot can go to someone on the waitlist. We currently apply no penalty for cancellations or no-shows of any kind — your credit is returned regardless of timing or reason. We may introduce a no-show or late-cancellation policy in the future; you’ll be notified through the app if that changes. 5. Communications If you provide a phone number, you may separately opt in to (1) non-marketing text messages from Reaper House Fitness, such as class confirmations and reminders, schedule or location changes, and account alerts, and/or (2) marketing and promotional text messages, such as special offers, discounts, and news. Each is optional, and agreeing to one does not mean you agree to the other. Consent to receive texts is not a condition of purchasing anything from us or of using the app. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time or HELP for support (603-620-7356 or info@reaperhousefitness.com). We may also send you account-related emails, such as verification and receipts. 6. Acceptable use Use the app only for its intended purpose — booking and managing your own classes and account. Don’t attempt to access another member’s account, interfere with the app’s normal operation, or use the booking system to reserve spots you don’t intend to use in bad faith toward other members. 7. Suspension and termination We may disable an account that violates these Terms, misuses the booking or payment system, or at gym management’s reasonable discretion. Disabling an account cancels any upcoming bookings (freeing those spots) and prevents further use of the app, but preserves your historical records — past classes and credit activity are not deleted. You may ask us to close your account at any time by contacting us. 8. Disclaimer and limitation of liability (app-related matters only) The app is provided "as is." We aim for it to be reliable, but don’t guarantee it will be uninterrupted or error-free — for example, a class-credit balance or booking status could occasionally be delayed or display incorrectly, though we work to correct this promptly when it happens. To the fullest extent permitted under New Hampshire law, our liability for any claim arising from your use of the app itself (as opposed to physical participation in a class — see Section 9) is limited to the amount you paid us in the 12 months before the claim arose. 9. Relationship to the liability waiver These Terms govern the app and your account. They do not address, limit, or replace the separate Waiver, Release of Liability, and Assumption of Risk you accept before using the app, which covers the physical risks of participating in boxing, kickboxing, strength conditioning, and related activities at Reaper House Fitness. If anything here conflicts with that waiver on a matter of physical injury or assumption of risk, the waiver controls. 10. Governing law These Terms are governed by the laws of the State of New Hampshire, without regard to its conflict-of-law principles. If any provision is found unenforceable, the remaining provisions remain in effect. 11. Changes to these Terms; contact us We may update these Terms as the app or our practices change; continued use of the app after an update means you accept the revised Terms. Questions can be directed to Reaper House Fitness at info@reaperhousefitness.com or 603.620.7356.